Online legal services are fast becoming the norm – is your firm seizing new opportunities to lead?

Technology has been changing the way law firms operate for decades, creating new opportunities to work more efficiently and provide enhanced services for clients. The COVID-19 pandemic has been hugely challenging for everyone, but law firms which were already embracing technology have found it easier to quickly switch to new ways of working and meet clients’ changing needs online.

Clio’s recent Legal Trends Report suggests that law firms’ adoption of cloud-based online technologies to support remote working and virtual services is likely to be permanent. According to the Report, 52% of consumers say that they are using technology more, whilst 58% say that technology is more important to them now than before the pandemic.

Clients have grown comfortable doing things without leaving their home or office, such as connecting with a solicitor face to face via video chat or completing ID checks online. As soon as people get used to the convenience and timesaving benefits that services like this offer, they are unlikely to return to the old way of doing things. 

Law firms have opportunities to embrace technology and design innovative client experiences for this ‘new normal’. For new clients, that experience begins with your website. Today, more the ever, your website is your shop front – your one and only opportunity to make a professional first impression and deliver an outstanding user experience. For existing clients, your website becomes the hub for virtual visits – a place where people can connect with their solicitor and access key information and services remotely. If it doesn’t already, a professionally designed website should be a central component of any law firm’s strategy.

At Exesios, we have designed and built websites for national and regional law firms and helped businesses across a wide range of sectors to streamline workflow and develop online services via bespoke backend IT systems.

If you feel that you are not maximising the potential of online business, please get in touch. We can help to objectively assess your existing approach and look at innovative new solutions to support client recruitment and retention and help your team work more flexibly and efficiently.